Mission & Vision

Bulgarian Outsourcing Association vision is to make the outsourcing a leading industry in Bulgaria and ensure it is driving growth, respected, trusted, innovative and socially responsible.

The Bulgarian Outsourcing Association (BAO) is an independent industry organisation whose objective is to consolidate and represent the interests of the companies offering outsourcing services, to communicate the benefits of outsourcing to a wider public, to boost the competitiveness of the businesses in the sector and create favourable environment to attract foreign investments in the sector.

The association groups companies from all spheres of the outsourcing industry – companies offering services related to BPO, ITO, KPO, LPO, HRO and others.

What we do?

  • Policy advocacy
  • Industry development
  • Reputation building
  • Multiple stakeholders networking
  • Membership engagement
  • Knowledge sharing & collaboration


  • Establish and sustain Bulgaria as a leading global outsourcing destination and preferred and trusted business partner
  • Facilitate and support the efforts of other countries in the development of the entire region as business and outsourcing destination
  • Work for the balanced development and growth of all regions in Bulgaria and positioning cities on the outsourcing map
  • Facilitate growth and work for the improvement of legal and economic environment for conducting outsourcing business in Bulgaria
  • Work with government to shape policies in all key areas for the development of outsourcing industry, including education and skill development, transport and infrastructure, trade and business services
  • Expand the country’s pool of educated and skilled talent, retain and attract professionals and support their development
  • Act as a hub for best practice and knowledge collection and sharing for the outsourcing sector
  • Support the needs of its members and deliver thought leadership and education on all aspects of outsourcing
  • Contribute to the development of civil society, science and technologies and the establishment of social values towards entrepreneurship and economic initiative within the Bulgarian culturaland national traditions