Bulgarian outsourcing industry turnover is expected to reach €1 bln by 2018 as over 60,000 are forecast to be employed in the sector. The Bulgarian outsourcing market stood at €365 mln in 2010, €448.7 mln in 2011 and €498.9 mln in 2012.
A market survey, conducted among more than 200 outsourcing companies commissioned by the Bulgarian Outsourcing Association and conducted by the Bulgarian agency for business research and news SeeNews estimated the share of the three basic segments in the Bulgarian outsourcing industry as follows:
- 55% Business Process Outsourcing
- 25% IT Outsourcing
- 10% Knowledge Process Outsourcing
Bulgaria’s outsourcing sector is concentrated in several big cities and university centres – the capital Sofia, Plovdiv, Burgas, Russe, Blagoevgrad, Varna and Veliko Tarnovo. Currently about 95% of the industry is focused in Sofia. However, in the coming years the clear trend for outsourcing companies opening operations in other cities will continue coupled with the readiness of the universities to collaborate with the business.