Full member

TELUS International Europe

TELUS International Europe (formerly CallPoint) is a multilingual contact center and BPO (business process outsourcing) provider, delivering high quality services since 2004. The company has over 1,200 positions across four delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania). Since 2012, TELUS International Europe is part of the TELUS International global Family.

TELUS International is a provider of Business Process Outsourcing (BPO) and contact center solutions to clients around the world, enables customer experience innovation through spirited teamwork, agile thinking and a caring culture that puts customers first. TELUS International is the global arm of TELUS, a leading national telecommunications company in Canada, with CDN$11.3 billion/ €7.5 billion in annual revenues and 13.3 million customer connections. In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed more than CDN$300 million/€198 million to charitable and not-for-profit organizations and volunteered 4.8 million hours of service to local communities since 2000.

Fourteen TELUS Community Boards around the world lead TELUS’ local philanthropic initiatives. TELUS was honored to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company to receive this prestigious international recognition. TELUS International Europe is currently services clients all over the world in 32+ languages across following main industry verticals: Travel & Leisure; Retail & e-Commerce, Software / High-Tech / Telecom; Financial Services (incl. Banks / Insurance Companies); Pharmacy / Healthcare /. Combining technology, people, process and industry knowledge TELUS International Europe service offering comprises of: multilingual multichannel customer interaction services, social media services, transformation and process optimisation services, risk management solutions. Driven by quality and security of its operations TELUS International Europe is ISO 9001:2008 and ISO 27001:2005 certified and is a PCI DSS Compliant Service Provider.

Services

Travel & Leisure
Retail & e-Commerce
Software / High-Tech / Telecom
Financial Services
Pharmacy / Healthcare

Contact points