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Customer Care BG

Customer Care BG is a Bulgarian Call Center, specialized in outbound and inbound marketing solutions.  Our services cover the whole customer life cycle activities: Market Research, Online Marketing Automation, Lead Generation and Verification, Sales / Meeting Arrangement, Customer Acquisition and Retention - One-Stop-Shop Solution.

We offer customer tailored processes and reporting.

Established in 2007 by Katya Velikova and Vihren Dimitrov, the company offers personal attitude, cooperation certified platform and last but not least - enthusiastic attitude towards work. By possessing all possible branch-specific certifications, including ISO-9001 and ISO 27001, we can guarantee a 100% secure and reliable method of working.

In our company work more than 200 employees, combining two business models – office based and virtual. Our office is located in Sofia, but our agent work from home throughout Bulgaria.

Our motto is: “We work together with you for the achievement of your success!”

Our mission is to help our local and international business partners develop and expand their businesses.


Our Values are:

Reliability – 24/7, any time-zone, any call center and BPO service that we provide. We believe reliability of execution is crucial for the success of our clients.

Quality – we improve our partners’ customer relationships and increase client loyalty and satisfaction through quality operations tailored to the client’s needs.

Innovation – we bring ideas to the table and are committed to help improve our customers’ processes using our experience, creativity and ability to see the big picture.


The primary industries in our focus are:

·         Travel

·         E-commerce

·         Telecommunications

·         Finance

·         Technology

·         Gaming


Business Process Outsourcing
Inbound Customer Care and Tech Support
Customer Acquisition and Retention
Lead Generation and Verification
Meeting Arrangement
Market Research
Market Intelligence
Analysis of raw data
Back Office Services
Online Marketing Automation

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