American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.
The Sofia Shared Service Centre (SSC) opened in May 2014 as part of an EMEA-focused Shared Service strategy to consolidate work in scale from AIG Europe Limited entities in 26 European sites to Sofia, Bulgaria, and / or Vilnius, Lithuania. Since then, the centre in Sofia, Bulgaria, has grown to 430 employees and now services AIG customers from 17 countries in Europe in support of 4 main business functions: Claims, Policy Servicing, Accounts Receivable and Travel Guard.
We are focused on delivering service excellence which measures up to our customers’ needs at the right cost for our business. We are achieving this by attracting top talent and providing them with the right training and development opportunities, by driving continuous improvements in efficiency and quality, and by enabling open and effective communication with our internal and external stakeholders.